Returns and Cancellations

Your right to cancel. If you order online you may cancel within 14 days of receiving your goods, without giving a reason. To cancel, email orders@dmec.ie with your order number stating that you wish to cancel. Once you have told us, return the goods to us within 14 days. We refund the purchase price and the standard delivery cost within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier.

Items that cannot be returned once opened. Eye drops, ocular lubricants and food supplements are supplied sealed for health protection and hygiene reasons. Once the seal is broken these items cannot be returned or refunded unless they are faulty. This is permitted under the Consumer Rights Act 2022. Unopened items with seals intact can be returned in the normal way.

Return postage. You pay the cost of returning goods to us unless the item is faulty, damaged or not as described, in which case we refund your return postage.

Faulty or damaged goods. If anything arrives damaged or defective, email orders@dmec.ie with your order number, a description and a photograph as soon as possible and we will arrange a replacement or refund. Your legal rights in respect of faulty goods are not affected by anything on this page.

Subscription plans. You can cancel a subscription at any time through your account. Cancellation stops future renewals. An order that has already been billed will still be dispatched, and the 14 day cancellation right above applies to it in the normal way. We will email you before any price change and you may cancel before it takes effect.

Who you are buying from. Online orders are sold and fulfilled by ANPM LTD on behalf of DMEC LTD, trading as Drogheda Medical Eye Clinic, Unit 7 Southgate Shopping Centre, Drogheda, Co. Louth. Contact orders@dmec.ie.